# McMaster eBusiness Research Centre (MeRC)

> The McMaster eBusiness Research Centre at the DeGroote School of Business: research on mobile commerce, eHealth, identity theft, online trust and supply chains.

- McMaster University founded MeRC in 2000 inside the DeGroote School of Business.
- It joined Business, Engineering, Health and Humanities.
- Offices, usability labs, decision centres and a PhD centre sat in the AIC Wing in Hamilton, Ontario.
- Research Projects: Nine project pages, from mobile interfaces to decision-making.
- Working Papers: Papers dated April 2003 to January 2009.
- Education: An MBA eBusiness stream from September 1999.
- Outreach: MeRC ran the World Congress on the Management of eBusiness.
- Newsroom: Coverage included the Hamilton Spectator, May 16, 2008.

Contact: McMaster eBusiness Research Centre, DeGroote School of Business, McMaster University; 1280 Main Street West, DSB A203, Hamilton, Ontario, Canada, L8S 4M4; +1 905-525-9140; kehler@mcmaster.ca

## Pages

- [McMaster eBusiness Research Centre (MeRC)](https://merc-mcmaster.ca/index.md): The McMaster eBusiness Research Centre at the DeGroote School of Business: research on mobile commerce, eHealth, identity theft, online trust and supply chains.
- [About MeRC](https://merc-mcmaster.ca/about-us/index.md): About the McMaster eBusiness Research Centre: founded in 2000 at DeGroote, its AIC Wing labs, research expertise, funding sources and ORNEC membership.
- [Director's message: the importance of eBusiness](https://merc-mcmaster.ca/about-us/director-s-message/index.md): The MeRC director's message by Dr. Khaled Hassanein: eBusiness models from B2B to C2C, innovation in the networked economy and the ORNEC research network.
- [MeRC mission](https://merc-mcmaster.ca/about-us/mission/index.md): The MeRC mission statement: leadership for eBusiness research through three activities, namely research, education and outreach between business and academia.
- [People with eBusiness interests at McMaster](https://merc-mcmaster.ca/about-us/people/index.md): Faculty with eBusiness research and teaching interests listed by MeRC in 2009, including School of Business, Engineering and Humanities members and their roles.
- [MeRC industry partners](https://merc-mcmaster.ca/about-us/industry/index.md): MeRC industry partners: the CDN $175,000 Canadian Pacific e-business classroom, GE Fund MBA bursaries worth $3,000 each and the ORNEC research network.
- [Contact MeRC](https://merc-mcmaster.ca/contact-us/index.md): MeRC contact details: DSB A203, 1280 Main Street West, Hamilton, Ontario; phone and fax numbers, staff extensions and campus parking directions for visitors.
- [MeRC newsroom, 2007–2010](https://merc-mcmaster.ca/newsroom/index.md): MeRC news from 2007 to 2010: the seminar series, the website relaunch, the M.Sc. eHealth launch, working paper news and media articles linked by the centre.
- [MeRC resource lists](https://merc-mcmaster.ca/resources/index.md): Resource lists MeRC kept in 2008 on eCommerce news, information systems research, usability and security, and eBusiness degree programs at other universities.
- [MeRC research projects](https://merc-mcmaster.ca/research/index.md): MeRC research areas and projects from 2008 to 2010: identity theft, mobile commerce, supply chains, online trust, portals, interface design, eHealth and eLearning.
- [Interfaces of mobile devices](https://merc-mcmaster.ca/research/research-projects-interfaces/index.md): MeRC project on mobile device interfaces by Milena Head and Khaled Hassanein: m-commerce usability surveys, tests, a predictive model and design guidelines.
- [Interfaces for online social networks](https://merc-mcmaster.ca/research/interfaces-for-online-social-networks/index.md): Milena Head's MeRC project on online social network interfaces, with 2007 figures on Facebook, MySpace and LinkedIn growth and planned design guidelines.
- [Web and mobile interfaces for older adults](https://merc-mcmaster.ca/research/mobile-interfaces-for-older-adults/index.md): MeRC study by Khaled Hassanein and Milena Head on web and mobile navigation for older adults, aiming at guidelines that cut disorientation and improve performance.
- [Healthcare information over the Internet](https://merc-mcmaster.ca/research/research-projects-healthcare/index.md): Khaled Hassanein's MeRC eHealth project: helping patients find and manage health information online, with a prototype tested in the DeGroote HCI laboratory.
- [Enterprise portals and knowledge work](https://merc-mcmaster.ca/research/research-projects-portals/index.md): Brian Detlor's MeRC study of enterprise portals for knowledge work: case studies, interviews, usage statistics and recommendations for organizations using portals.
- [Online eCommerce course for small business](https://merc-mcmaster.ca/research/online-courses/index.md): MeRC online eCommerce course for SME managers: 12 modules, self-tests and a business plan project, completed in December 2002 and piloted with 27 students.
- [Online trust through humanized website design](https://merc-mcmaster.ca/research/research-projects-trust/index.md): Khaled Hassanein and Milena Head's MeRC project on building online trust through humanized website design, tracking keystrokes, mouse and eye movements.
- [eLearning](https://merc-mcmaster.ca/research/elearning/index.md): Ali Montazemi's MeRC eLearning project: the eTutor tools adopted by McGraw Hill and a voice-driven eLearning system for mobile learners and users with disabilities.
- [Decision-making: qualitative support in investment DSS](https://merc-mcmaster.ca/research/decision-making/index.md): Gokul Bhandari and Khaled Hassanein's MeRC project on investment decision support systems that address psychological biases with a prototype and empirical tests.
- [eBusiness education at McMaster](https://merc-mcmaster.ca/programs/index.md): eBusiness education at McMaster's DeGroote School of Business: undergraduate electives, the 1999 MBA eBusiness stream, PhD research and the M.Sc. in eHealth.
- [MBA eBusiness major](https://merc-mcmaster.ca/programs/mba-electronic-commerce-stream/index.md): The McMaster DeGroote MBA eBusiness major: Ontario's first eBusiness MBA stream, 8 to 10 technical courses, three-stage admission, summer internships, co-op terms.
- [McMaster Centre for Continuing Education (CCE)](https://merc-mcmaster.ca/programs/mcmaster-centre-for-continuing-education-cce/index.md): eBusiness-related certificate and diploma courses at the McMaster Centre for Continuing Education as listed by MeRC in 2010, including the 13-week course 570-824.
- [Outreach, seminars and events](https://merc-mcmaster.ca/events/index.md): MeRC outreach, 2007–2009: seminar speakers, the World Congress on the Management of eBusiness, supply chain symposia and the eHealth Technology Showcase.
- [A Proposed Intelligent Policy-Based Interface for Mobile eHealth Environments](https://merc-mcmaster.ca/working-papers/a-proposed-intelligent-policy-based-interface-for-mobile-ehealth-environments/index.md): MeRC Working Paper #28 by Tavasoli and Archer, January 2009: a proposed intelligent policy-based interface for mobile eHealth, with adaptive interfaces and agents.
- [Electronic Personal Health Record Systems: A Review of Architectural, Privacy, and Security Issues](https://merc-mcmaster.ca/working-papers/electronic-personal-health-record-systems-a-review-of-architectural-privacy-and-security-issues/index.md): MeRC Working Paper #27 by Daglish and Archer, January 2009: architecture, privacy and security issues of electronic personal health record (PHR) systems.
- [A Review of Empirical Studies of Personal Health Record Systems](https://merc-mcmaster.ca/working-papers/a-review-of-empirical-studies-of-personal-health-record-systems/index.md): MeRC Working Paper #26 by David Daglish and Norman P. Archer, December 2008: a review of empirical studies of personal health record systems.
- [Fuzzy Systems Modeling of Ease of Doing Business Indicators](https://merc-mcmaster.ca/working-papers/fuzzy-systems-modeling-of-ease-of-doing-business-indicators/index.md): MeRC Working Paper #25 by Roham, Gabrielyan and Archer, August 2008: a fuzzy set approach to composite Ease of Doing Business indicators, with a Canadian case study.
- [Scrolling Versus Menus on Small Mobile Device Screens: A Mobile Portal Usability Study](https://merc-mcmaster.ca/working-papers/scrolling-versus-menus-on-small-mobile-device-screens-a-mobile-portal-usability-study/index.md): MeRC Working Paper #24 by Wu, Cao and Archer, July 2008: a usability study comparing scrollable and menu-driven PDA interfaces with a desktop display.
- [Measuring Identity Theft in Canada: 2008 Consumer Survey](https://merc-mcmaster.ca/working-papers/measuring-identity-theft-in-canada-2008-consumer-survey/index.md): MeRC Working Paper #23 by Sproule and Archer, July 2008: of 3,017 Canadians surveyed, 6.5% of adults, almost 1.7 million people, were identity fraud victims.
- [Improving EMR System Adoption in Canadian Medical Practice: A Research Model and Survey Proposal](https://merc-mcmaster.ca/working-papers/improving-emr-system-adoption-in-canadian-medical-practice-a-research-model-and-survey-proposal/index.md): MeRC Working Paper #22 by Archer and Cocosila, January 2008: fewer than one in four Canadian doctors used EMR systems; a national physician survey was proposed.
- [Measuring Identity Theft in Canada: 2006 Consumer Survey](https://merc-mcmaster.ca/working-papers/measuring-identity-theft-in-canada-2006-consumer-survey/index.md): MeRC Working Paper #21 by Sproule and Archer, January 2008: a late-2006 national survey of 3,550 Canadians estimated over one million identity fraud victims a year.
- [Effect of Network Relations on the Adoption of Electronic Trading Systems](https://merc-mcmaster.ca/working-papers/effect-of-network-relations-on-the-adoption-of-electronic-trading-systems/index.md): MeRC Working Paper #20 by Montazemi, Siam and Esfahanipour, June 2007: interviews with 90 fixed-income managers and traders show why electronic trading systems lag.
- [The Relationship Between Mobile and Stationary eGovernment Applications and Environments: A Review](https://merc-mcmaster.ca/working-papers/the-relationship-between-mobile-and-stationary-egovernment-applications-and-environments-a-review/index.md): MeRC Working Paper #17 by Norm Archer, August 2006: mobile and stationary government applications compared; mobile solutions suit G2E and G2C functions best.
- [Wireless Innovations in Community Healthcare](https://merc-mcmaster.ca/working-papers/wireless-innovations-in-community-healthcare/index.md): MeRC Working Paper #16 by Norman Archer, February 2006: a wireless system giving homecare nurses online access in Simcoe County, Ontario, with eight research areas.
- [Identifying the Differences Between Stationary Office Support and Mobile Work Support: A Conceptual Framework](https://merc-mcmaster.ca/working-papers/identifying-the-differences-between-stationary-office-support-and-mobile-work-support-a-conceptual-framework/index.md): MeRC Working Paper #15 by Yuan and Zheng, June 2005: a conceptual framework of mobile workers, tasks, context and technology to contrast office and mobile support.
- [A Cognitive DSS for Investment Decision Making: Challenges & Opportunities](https://merc-mcmaster.ca/working-papers/a-cognitive-dss-for-investment-decision-making-challenges-opportunities/index.md): MeRC Working Paper #13 by Bhandari and Hassanein, November 2004: a conceptual model of investor misjudgment and an architecture for a cognitive investment DSS.
- [A Theoretical Framework for Combating Identity Theft](https://merc-mcmaster.ca/working-papers/a-theoretical-framework-for-combating-identity-theft/index.md): MeRC Working Paper #12 by Wang, Yuan and Archer, September 2004: a theoretical framework identifying stakeholders and relationships in combating identity theft.
- [Mobile Healthcare Answers to Chronically Ill Outpatient Non-Adherence: Patient Participation and Technology Conundrum](https://merc-mcmaster.ca/working-papers/mobile-healthcare-answers-to-chronically-ill-outpatient-non-adherence-patient-participation-and-technology-conundrum/index.md): MeRC Working Paper #11 by Cocosila and Archer, August 2004: six mobile healthcare interventions for outpatient non-adherence and the patient-technology dilemma.
- [Manipulating Social Presence Through the Web Interface and Its Impact on Consumer Attitude Towards Online Shopping](https://merc-mcmaster.ca/working-papers/manipulating-social-presence-through-the-web-interface-and-its-impact-on-consumer-attitude-towards-online-shopping/index.md): MeRC Working Paper #10 by Hassanein and Head, July 2004: socially rich text and pictures raised perceived usefulness, trust and enjoyment of shopping Websites.
- [The Business Case for Employee Mobility Support](https://merc-mcmaster.ca/working-papers/the-business-case-for-employee-mobility-support/index.md): MeRC Working Paper #9 by Norm Archer, June 2004: a process framework for evaluating mobility business cases, from business goals and user groups to ROI measures.
- [m-Healthcare Approaches for Improving Outpatient Discharge Adherence in Self-Management of Chronic Diseases](https://merc-mcmaster.ca/working-papers/m-healthcare-approaches-for-improving-outpatient-discharge-adherence-in-self-management-of-chronic-diseases/index.md): MeRC Working Paper #8 by Cocosila and Archer, May 2004: six mobile healthcare interventions, from monitoring to educating, to improve outpatient adherence.
- [Barriers to SME e-Procurement Solutions in Canada: A Survey](https://merc-mcmaster.ca/working-papers/barriers-to-sme-e-procurement-solutions-in-canada-a-survey/index.md): MeRC Working Paper #7 by Cuthbert, Hamzic and Archer, August 2003: a June-July 2003 survey of 53 Canadian SMEs on barriers to e-procurement.
- [The Influence of Product Type on Online Trust](https://merc-mcmaster.ca/working-papers/the-influence-of-product-type-on-online-trust/index.md): MeRC Working Paper #6 by Hassanein and Head, March 2004: a study of 227 online shoppers shows trust and experience differ for tangible and intangible products.
- [Barriers to Canadian SME Adoption of Internet Solutions for Procurement and Supply Chain Interactions](https://merc-mcmaster.ca/working-papers/barriers-to-canadian-sme-adoption-of-internet-solutions-for-procurement-and-supply-chain-interactions/index.md): MeRC Working Paper #5 by Archer, Wang and Kang, August 2003: a telephone survey of 173 Canadian SMEs on barriers to online B2B procurement and sales.
- [Fostering Robust Library Portals: An Assessment of the McMaster University Library Gateway](https://merc-mcmaster.ca/working-papers/fostering-robust-library-portals-an-assessment-of-the-mcmaster-university-library-gateway/index.md): MeRC Working Paper #4 by Detlor and colleagues, June 2003: a five-dimension framework for library portals, tested on the McMaster University Library Gateway.
- [Information Sharing Methodologies in Support of Knowledge Management](https://merc-mcmaster.ca/working-papers/information-sharing-methodologies-in-support-of-knowledge-management/index.md): MeRC Working Paper #3 by Xiaoqing Li and Ali R. Montazemi, May 2003: a review of the information methodologies used in support of knowledge management.
- [A Review of Methodologies for the Development of Intelligent Agents](https://merc-mcmaster.ca/working-papers/a-review-of-methodologies-for-the-development-of-intelligent-agents/index.md): MeRC Working Paper #2 by Xiaoqing Li and Ali R. Montazemi, May 2003: a review of the methodologies used to develop intelligent agent systems.
- [Measuring the Strategic Fit of Supply Chain Coordination Systems](https://merc-mcmaster.ca/working-papers/measuring-the-strategic-fit-of-supply-chain-coordination-systems/index.md): MeRC Working Paper #1 by McLaren, Head and Yuan, April 2003: a preliminary strategic fit model for supply chain coordination systems, tested on three manufacturers.
- [MeRC Working Papers](https://merc-mcmaster.ca/working-papers/index.md): MeRC Working Papers, April 2003 to January 2009: 26 e-business research papers from McMaster's DeGroote School of Business, with authors, dates and series numbers.

## Optional

- [Privacy policy](https://merc-mcmaster.ca/privacy-policy/index.md): How the MeRC website handles personal data: a static site with no forms, accounts, cookies, analytics or third-party scripts, plus how outbound links behave.
- [Cookie policy](https://merc-mcmaster.ca/cookie-policy/index.md): The MeRC website sets no cookies and uses no browser storage, analytics or third-party embeds; this policy explains what that means and how external links behave.
- [Terms of service](https://merc-mcmaster.ca/terms-of-service/index.md): Terms for using the MeRC website: informational pages on eBusiness research, education and events, with no accounts, payments or forms, and links to external sites.
- [Full text of all pages](https://merc-mcmaster.ca/llms-full.txt)
- [Guide for agents](https://merc-mcmaster.ca/agents.md)
- [Sitemap](https://merc-mcmaster.ca/sitemap.xml)