# Enterprise portals and knowledge work

> Brian Detlor's MeRC study of enterprise portals for knowledge work: case studies, interviews, usage statistics and recommendations for organizations using portals.

Page URL: https://merc-mcmaster.ca/research/research-projects-portals/

Research question: How Can Enterprise Portals Foster Knowledge Work? Team: Brian Detlor.

- Portals: single-point browser interfaces for firm-wide information.
- Earlier studies found a gap between expected and actual use.

## Method

- Multiple case studies.
- Semi-structured interviews with key informants.
- Portal histories, screen shots and usage statistics.

Output: recommendations for portals in knowledge work.