# The Business Case for Employee Mobility Support

> MeRC Working Paper #9 by Norm Archer, June 2004: a process framework for evaluating mobility business cases, from business goals and user groups to ROI measures.

Page URL: https://merc-mcmaster.ca/working-papers/the-business-case-for-employee-mobility-support/

Working Paper #9 by Norm Archer, June 2004.

- Mobility is an aspect of many jobs.
- No framework offered a comprehensive approach to choosing mobile solutions.
- The paper built a process framework for evaluating mobility business cases.

## Framework activities

- Define the business goal or operational imperative.
- Outline mobile user groups and applications.
- Consider technical aspects.
- Consider potential mobility choices.
- Consider implementation aspects.
- Evaluate ROI and softer measures against the application being replaced.

Keywords: mobile, wireless, value proposition, evaluation framework. A grant from the Natural Sciences and Engineering Council of Canada supported the work.