MeRCMcMaster eBusiness Research Centre

Interfaces of mobile devices

Research question: How Can the Interfaces of Mobile Devices Be Made More Usable? Team: Milena Head and Khaled Hassanein.

  • m-commerce offers anytime, anywhere access on portable devices.
  • Uses span banking, finance, healthcare, manufacturing, retail and services.
  • WAP drew wide criticism for being hard to use.
  • m-commerce needs shorter sessions, fewer errors, terser content.

Planned work

  • A detailed survey of customer concerns.
  • Usability tests on mobile devices.
  • A predictive usability model.
  • Explicit interface design guidelines.

Sponsor benefit: solutions that adapt to many wireless devices.

Updated