Enterprise portals and knowledge work

Research question: How Can Enterprise Portals Foster Knowledge Work? Team: Brian Detlor.

• Portals: single-point browser interfaces for firm-wide information.
• Earlier studies found a gap between expected and actual use.

Method

• Multiple case studies.
• Semi-structured interviews with key informants.
• Portal histories, screen shots and usage statistics.

Output: recommendations for portals in knowledge work.