Identifying the Differences Between Stationary Office Support and Mobile Work Support: A Conceptual Framework

Working Paper #15 by Yufei Yuan and Wuping Zheng, June 2005.

• Mobile technologies could support work that stationary systems could not.
• Understanding the nature of mobile work is essential for effective support.
• A conceptual framework analysed four fundamental aspects of mobile work.
• Aspects: mobile workers, tasks, context and technology.
• Key differences between office and mobile work support were highlighted.
• The framework identifies research issues and guides support system development.

Keywords: mobile work support, stationary office support, mobile workers, mobile tasks, mobile context, mobile technology.