The Business Case for Employee Mobility Support

Working Paper #9 by Norm Archer, June 2004.

• Mobility is an aspect of many jobs.
• No framework offered a comprehensive approach to choosing mobile solutions.
• The paper built a process framework for evaluating mobility business cases.

Framework activities

• Define the business goal or operational imperative.
• Outline mobile user groups and applications.
• Consider technical aspects.
• Consider potential mobility choices.
• Consider implementation aspects.
• Evaluate ROI and softer measures against the application being replaced.

Keywords: mobile, wireless, value proposition, evaluation framework. A grant from the Natural Sciences and Engineering Council of Canada supported the work.